Buying and running your first facility can be overwhelming. There’s a myriad of things to consider, and it’s not always obvious how to move forward.

 Should you invest in marketing? Is it wise to set up payment plans for certain tenants? Should you really be contacting customers from your personal phone? 

The decisions you make now will have ramifications for the future health of your business. 

White Label Storage Co-Founders Alex Hartman and Peter Smyth were on the Self Storage Insight podcast with Ben Shirely, and they discussed how to avoid costly mistakes first time facility owners often make. 

Listen to their conversation to learn: 

• What to think about when purchasing your first facility 
• How to budget enough money to ensure your facility is successful 
• Why you need to retrain customers when making the switch from offline to online billing 
• How to know when it’s time to bring in expert help to manage the facility 
• How to set up a scalable communication framework with your tenants 

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