Here's a comprehensive guide on the essential technologies you need to set up for remote facility management.
A robust property management software is the backbone of any self-storage facility's operations. It centralizes key tasks like unit management, tenant communication, billing, and reporting, helping to streamline day-to-day processes. By automating these functions, managers can reduce manual errors, improve efficiency, and provide a better tenant experience, ultimately driving more effective facility performance.
We primarily use StorEDGE, but there are several excellent software options available, including, but not limited to, Tenant Inc, Monument, and Cubby, each offering unique strengths. If you'd like to learn more about which software solutions we integrate with, feel free to contact us for more details.
Controlling and monitoring access to your facility is crucial for security. We recommend PDK Access Control or Revenue Control Systems for automatic gate access systems. This technology allows you to manage gate access remotely, ensuring only authorized individuals can enter the facility. PDK Access Control systems are reliable and integrate well with other security technologies.
Security cameras are vital for monitoring activity within your facility and deterring potential theft or vandalism. AI cameras are revolutionizing the self-storage industry by enhancing security and operational efficiency, and companies like Spot AI are at the forefront of this transformation. These advanced systems not only provide real-time surveillance, but also leverage machine learning to analyze footage for suspicious activity, helping to prevent theft and vandalism. Spot AI's cameras can automate monitoring processes, allowing facility managers to focus on improving customer service and operational workflows. With features like remote access and automated alerts, AI cameras significantly boost the overall safety and management of self-storage facilities, ensuring peace of mind for both operators and customers alike.
Smart locks enhance security and convenience for both facility managers and tenants. We prefer Da Vinci Locks or KISS One Locks for their reliability and ease of use. These locks can be managed remotely, allowing you to control access to individual units without being on-site. This is particularly useful for handling tenant transitions and ensuring units are secure.
Effective communication is key to managing a self-storage facility, and choosing the right phone software plays a critical role. If you plan to manage calls personally, we recommend RingCentral or GrassHopper. For facilities with a dedicated call handler, CallPotential is an excellent option. At White Label Storage, we use custom-built software that integrates seamlessly with most major management platforms. Unlike traditional call centers, where you may be routed to an agent overseas in a room of hundreds, our US-based agents are specifically trained on your facility. We assign a dedicated team to each location, ensuring your customers speak to the same people every time. This personalized approach guarantees professional, efficient service without any additional software costs. To learn more about our call answering services, click here.
In today's digital age, a well-designed website is essential for renting units and marketing your facility. Investing in a kiosk is unnecessary if you have a functional website where customers can perform all actions online. If you’re seeking a world-class standalone website, StoragePug creates the best self-storage websites we’ve seen. However, if you’re working with White Label Storage, we include high-performing websites as part of our management package. Our websites are optimized for local search, making it easy for potential customers to find your facility and rent units online from any device.
Setting up the right technologies is crucial for successful remote management. By integrating these systems, you can ensure efficient operations, robust security, and excellent customer service. At White Label Storage, we provide a comprehensive management service that includes essential technologies such as phone software and websites, so you don't need to worry about additional costs. Contact us to learn more
